Coordinator, Memorial Union Operational Services

Posting Details

Position Information

Posting Number SF00524
Job Title Coordinator, Memorial Union Operational Services
Position Number 106937
FTE 1.00
FLSA Exempt
Position Type Professional Staff
Union PSA/NEA - Professional Staff Assoc
Pay Grade Level 9
Pay Grade Range $49,359 - $61,217
Status Calendar Year, Full-time, Permanent

Department Information

Department Mem Union

Gail Henriques
Faculty/Non-Classified Professional Staff Recruitment
Office of Human Resources

(Please note: Applications must be submitted directly online only at:

Contact Phone/Extension
Contact Email
Physical Demands
Campus Location Kingston
Grant Funded
Extension Contingency Notes
Duties and Responsibilities

APPLICATION DEADLINE: Search will be open until filled: First consideration will be given to applications received by
December 8, 2017. Second consideration may be given to applications received by December 22, 2017. Applications received subsequent to second consideration date (December 22, 2017) may not be given full consideration.


Manage frontline client service area for Memorial Union Operations as a whole and provide operational support to all events in and around the facility. Coordinate the functioning of “MU Operational Services” in conjunction with all other departmental areas that contribute to the overall operation of the Union. Work closely with student organizations and other constituents to enhance their overall Union experience. Serve as lead professional for MU Operations in the absence of the Assistant Director.


Recruit, interview, hire, train, schedule, supervise and evaluate all student employees of the area. Provide ongoing training and development for entire staff.

Assess service delivery by student building managers to ensure that duties and responsibilities are carried out completely and consistently.

Work effectively with all other MU departmental areas and MU-based URI departments, as well as business tenants and student organizations located in the Union, to provide the best possible overall service to users.

Enforce all Memorial Union building policies and uphold all University safety & security regulations. Ensure that violations and incidents are reported to the proper authorities using established procedures.

Manage security/surveillance systems for the Union. Address any transgressions working in conjunction with URI Police Department and Dean of Students Office.

Administer space access for users of the Union. Maintain Union’s keycard system in conjunction with MU Maintenance (re: hardware concerns) and MU Information Technology (re: software concerns).

Provide direct customer service to Union users pertaining to any and all facility operational concerns/needs.

Accommodate special requests for user access to the Union outside normal operating hours. In coordination with MU Scheduling and MU Custodial Services, make arrangements for expanded staff coverage as needed/required.

Manage year-round operation of parking lot and delivery service area behind the Union.

Ensure that student parking attendants properly enforce MU parking regulations and document all pertinent activity.

Field all requests from staff, tenants, vendors, and other parties for any provisional parking exceptions.

Work with parking service vendor for URI to service/repair parking equipment as needed and to replenish all exhaustible supplies.

Work with MU Maintenance and URI Facilities Services to ensure comprehensive maintenance of entire lot/delivery area.

Provide operational support to events held in the Union and/or on its adjacent grounds.

As needed, advise event planners regarding the operational aspects of their programs. Provide site tours of MU programming spaces upon request.

Train and schedule student event managers to work in service of any large-scale, multifaceted programs in need of dedicated operational support.

Oversee delivery of primary A/V services in the Union. Support contractual work of URI Classroom Media Assistance and/or outside vendor(s) to address more advanced A/V needs.


Manage operating budget for area. Research and requisition purchases of any needed equipment/supplies.

Work flexible hours as needed, in accordance with changing operational demands within the Union.

Be reachable during off-hours via mobile phone to respond to all emergencies or any other urgent matters reported by on-site staff.

Perform other duties and related tasks as assigned by the Assistant Director for MU Operations and/or the Director of the Memorial Union.


Personal computers, printers; word processing, spreadsheet, database management and scheduling software; fax and copying machines; calculator.

Required Qualifications


1. Bachelor’s degree.

2. Minimum two years of experience in facility management.

3. Demonstrated familiarity with range of building systems, including audio-visual and security.

4. Demonstrated experience managing the operational aspects of planned events.

5. Demonstrated ability to collaborate with various institutional agencies, constituents, and tenants to achieve departmental objectives and to serve building users.

6. Demonstrated supervisory experience.

7. Demonstrated organizational skills.

8. Demonstrated strong interpersonal and verbal communication skills.

9. Demonstrated proficiency in written communication skills.

10. Demonstrated ability to work with diverse groups/populations.

Preferred Qualifications


1. Master’s degree in college student personnel or related field.

2. Demonstrated experience in student union/campus center operations.

3. Demonstrated experience supervising college students and advising student organizations.

4. Demonstrated competency in budgetary management.

5. Demonstrated experience in building inventory management.

6. Demonstrated experience with facility management software, for scheduling (e.g., Event Management Systems [EMS], MeetingMatrix) and for security (e.g., Saflok, ExacqVision).

7. Demonstrated experience with Microsoft Office applications (e.g., Word, Excel, PowerPoint).

8. Demonstrated experience with Current First Aid and CPR/AED certifications.

Environmental Conditions

This position is not substantially exposed to adverse environmental conditions.

Posting Date 11/16/2017
Closing Date
Special Instructions to Applicants

Please attach the following 2 (PDF) documents to your online Employment Application: (1) Cover letter and (2) Resume which should include the names and contact information of three professional references.

Quicklink for Posting

Applicant Documents

Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a Bachelor’s degree?
    • Yes
    • No
  2. * Do you have a minimum two years of experience in facility management?
    • Yes
    • No
  3. * Do you have demonstrated familiarity with range of building systems, including audio-visual and security?
    • Yes
    • No
  4. * Do you have demonstrated experience managing the operational aspects of planned events?
    • Yes
    • No
  5. * Do you have demonstrated ability to collaborate with various institutional agencies, constituents, and tenants to achieve departmental objectives and to serve building users?
    • Yes
    • No
  6. * Do you have demonstrated supervisory experience?
    • Yes
    • No
  7. * Do you have demonstrated organizational skills?
    • Yes
    • No
  8. * Do you have demonstrated strong interpersonal and verbal communication skills?
    • Yes
    • No
  9. * Do you have demonstrated proficiency in written communication skills?
    • Yes
    • No
  10. * Do you have demonstrated ability to work with diverse groups/populations?
    • Yes
    • No
  11. How did you hear about this employment opportunity?
    • Public Job Posting
    • Internal Job Posting
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Website
    • Other